Monday, 9:32 pm. You've finished for the day
Anna calls about a leaking roof. This is how the call is handled while you have dinner.
- Anna calls. You can't pick up.
- Astrid answers on the first ring and asks what it is about.
- Tuesday 2:00 pm is booked straight into your calendar or CRM.
- Anna gets a text with the time. You see it all in the morning.